Optum
Optum Home Delivery: From our door to yours
Introducing Optum Home Delivery’s New HealthSafe ID
Optum Home Delivery is adding an extra layer of protection for members through their new HealthSafe ID. This is a secure and reliable way for members to access their Optum Home Delivery account information.
For New Members:
- If a member is new to Optum Home Delivery and has not registered before, they will need to create a
HealthSafe ID. This is a standard step for all new users.
For Existing Members:
- If a member has previously registered with Optum Home Delivery (either through Single Sign-On (SSO) or directly via pharmacy.optum.com), members will be prompted to create a HealthSafe ID the next time they log into their account. Once created, members will proceed as usual to their dashboard. Here is a screenshot of what the prompt to create a HealthSafe ID looks like.
Seamless Access Moving Forward
- Single Sign-On (SSO) Users: After a member creates a HealthSafe ID, they can continue using SSO without any interruptions.
- Direct Logins: If a member chooses to log in directly at pharmacy.optum.com, they can use their newly created HealthSafe ID for secure access.
The step to create a HealthSafe ID only needs to be completed once.
The HealthSafe ID enhancement will be a requirement when logging into the Optum Home Delivery system.
RESOURCES
Questions?
Capital Rx Member
Help Desk:
1-833-772-2779
24 hours a day,
7 days a week.
Your Prescription Home Delivery and Specialty Medication Provider is Now Optum
Effective January 1, 2024 Capital Rx has changed the provider from Walmart to Optum Home Delivery & Optum Specialty Pharmacy!
The Capital Rx Member Portal is still https://app.cap-rx.com/login.
You may continue to use Wegmans and (if in the Rockland County area) Stony Point Pharmacy for 90-day maintenance mail order.
Remember that you can call Capital Rx Customer Care anytime at 1-833-772-2779.
This is an important change which will provide you with better service. We ask that you please stay alert for these communications and understand how this change may impact your individual situation.
Be on the lookout for future communications from Capital Rx.
In addition, the NY44 Health Benefits Plan Trust will be mailing communications directly to members Check your mailbox for newsletters and postcards.
Capital Rx, the provider of your pharmacy coverage, has informed us that effective January 1, 2024, Walmart will be replaced as the provider for home delivery (i.e., mail order) and specialty pharmacy services.
Capital Rx decided to move to Optum Home Delivery and Optum Specialty Pharmacy for these pharmacy services after a comprehensive selection process. Here are a few of the enhancements you will receive through Optum:
- Improved call center service. Optum Pharmacies are well staffed to support current members and any future growth in membership.
- A customer care service model that will ensure Optum Pharmacy representatives are specifically trained to handle calls from NY44 Health Benefits Plan Trust members. Additionally, Capital Rx representatives will have access to data within Optum’s pharmacy system which will enable Capital Rx agents to answer questions specific to prescription receipt and order processing without the need to transfer your calls to an Optum Pharmacy agent.
- Optum Pharmacies will provide a more efficient and user-friendly auto-refill program. Members with eligible medications can easily enroll in the auto refill program using the Capital Rx member portal. Members will be able to choose whether they receive auto refill communication via text message or email.
- There will be enhanced mobile app and website capabilities which will support online refills, medication pricing and many other exciting features.