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Piloting an Online TeleHealth Option for the East Central Region

The NY44 Trust is piloting in the East Central area a telehealth concept that enables them to obtain online health care 24 hours a day, 7 days a week. The provider of this service and its online address for information is There will be no charge to the enrollee for using this online telehealth option to receive health care services.

The NY44 piloted this program with staff at the DCMO BOCES to verify connectivity in the region with this online service. The web-based service can be accessed using a smartphone, tablet or computer. Professionally certified staff will be ready to diagnose a variety of non-emergent diseases, illnesses, injuries and symptoms through online consultations utilizing video and chat. All patient-provider interactions are secured using a platform developed with a HIPAA-compliant electronic medical record (EMR) system.

The goal is to provide an option for care in non-emergency situations due to the lack of urgent care centers in the East Central region. The NY44 will contract for this service for one year in anticipation of reducing the number of emergency room (ER) visits for non-emergency situations. The online option reduces wait time for care as well, no longer will you have an hours-long wait in an emergency room.

If successful in reducing the number of non-emergent visits by encouraging use of 247onlinehealthcare, the NY44 will continue to contract for this service in subsequent years.

Hopefully, on those winter nights or hot summer days when one is not feeling well, rather than driving to an emergency room for non-emergent situations, enrollees will find the online option to be more timely and more cost effective since there is no charge to the enrollee for contacting health care professionals online to receive health care services.